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Efficiency vs. Olives and Onions – why I love Jimmy Johns

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I’m one of those people who hates to wait.

  • I dislike waiting on friends who are consistently late
  • I dislike waiting in a “waiting room” passed my scheduled time of an appointment
  • And I dislike wasting a lunch break by spending most of my time waiting on service

This is why I’m a Jimmy Johns fan.

Jimmy Johns understands efficiency and other sandwich shops could learn from their assembly line.

In a typical sandwich shop

  1. You place your order and watch as your sandwich is being made
  2. You proceed down the line to customize your order
  3. You end with the cashier where you explain your order a second time.

At Jimmy Johns

  1. You place order at the cashier
  2. As you place your order, your sandwich is being produced
  3. As you pay for your order, your sandwich is being wrapped
  4. By the time you receive your receipt – the sandwich is ready.

There is close to ZERO waiting time

You walk in

You order

You walk out

I have wasted so much time waiting in line while customers choose, “Yes, I’d like pickles.  Hmm, no olives.  A tiny bit of onions.  This.  That.  These.  Those.”  By allowing such a customized order, this creates a lack of efficiency in the sandwich production.  Customization coupled with the wrong type of assembly line = a long wait for a typical sandwich.

I value efficiency and my time much more than I value olives and onions.

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One response »

  1. Pingback: My Biggest Weakness | Ashley Cray

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