I’m one of those people who hates to wait.
- I dislike waiting on friends who are consistently late
- I dislike waiting in a “waiting room” passed my scheduled time of an appointment
- And I dislike wasting a lunch break by spending most of my time waiting on service
This is why I’m a Jimmy Johns fan.
Jimmy Johns understands efficiency and other sandwich shops could learn from their assembly line.
In a typical sandwich shop
- You place your order and watch as your sandwich is being made
- You proceed down the line to customize your order
- You end with the cashier where you explain your order a second time.
At Jimmy Johns
- You place order at the cashier
- As you place your order, your sandwich is being produced
- As you pay for your order, your sandwich is being wrapped
- By the time you receive your receipt – the sandwich is ready.
There is close to ZERO waiting time
You walk in
You walk out
I have wasted so much time waiting in line while customers choose, “Yes, I’d like pickles. Hmm, no olives. A tiny bit of onions. This. That. These. Those.” By allowing such a customized order, this creates a lack of efficiency in the sandwich production. Customization coupled with the wrong type of assembly line = a long wait for a typical sandwich.
I value efficiency and my time much more than I value olives and onions.