To start off with – I apologize for my blogging hiatus recently! My school workload this semester is crazy, so blogging gets the shaft sometimes. Oops.
I wanted to post something about business etiquette. Specifically – timely responses.
One of my ULTRA-HUGE-MEGA-CRAZY Pet Peeves is when you email someone and they
If it weren’t my job – if it were my personal life – I would call this person out. I’d return the favor when they’d email me. I’d accidentally always forget to email that person back. But when it’s business, it’s bullsh*t.
A good portion of my day is spent creating follow-up reminders for emails I send to people with the assumption that they won’t email me back and I’ll need to follow up. Of those reminders I set for myself, about 90% of them are actually needed.
So another good portion of my day is spent sending a follow up email, “Hello <insert name here>, have you have a chance to read my previous email yet? Your response would be appreciated.” …. and then again the following week…. “I still have not received a response, please contact me back as soon as possible.”
Now if this were just one person, I’d be okay with that. Slightly irritated, but I’d understand. BUT WHEN IT’S 90% OF THE PEOPLE YOU WORK WITH??! This is ridiculous. Why can’t an email be returned? I am requesting very basic information. I am requesting that you do your job. Why do I have to hold your hand and set reminder tasks every 1-week to ensure that I receive your response? This shouldn’t have to happen.
My boss specifically taught me courtesy when it comes to emails.
Some of this I learned in school, some of this I didn’t.
One of the things she emphasized was to email someone back within 1 business day. Even if you’re unable to complete the request – email the gosh darned person back. “I received your email but I’m swamped right now! I apologize – I’ll get to this tomorrow/next week/asap.”
I do not understand why people can’t simply reply back, “I don’t have that information at this time, I’ll get it to you as soon as possible.” I set up tasks for myself to return emails promptly – why can’t others do the same?